Contivio Administrator Guide
Administrative Portal Guide
  • Introduction
    • Contivio Overview
  • How to Navigate
  • Employees
    • Administrators
    • Staff
    • User Groups
    • Work Breaks
  • Contact Center(s)
    • Statistics >
      • Configuration
      • Viewable Statistics
      • View Dashboards
    • Campaigns
    • Call Parameters
    • Applications >
      • CRM POP
      • CRM Update
      • CRM Keys
    • Contacts
    • Call Scripts
    • Canned Answers
    • Dispositions
  • Queues
  • IVR
    • Scripts
    • Prompts
    • Advanced IVR Scripting >
      • IVR Subscripts
      • CalledNumber based routing
      • Area code based routing
      • Skills based routing
      • Agent Directory
      • Dial-by Extension
      • Call Notify (Emergency Routing)
      • Conditional routing
      • Preferred agent routing
      • Virtual Hold
  • Routing
    • Call Center
    • Queues
    • Campaigns
  • Live Chat Setup
  • E-mail, Fax, SMS Integration
  • Workforce
  • Reports
    • Definitions
    • Configuration
    • Display
  • Communications
    • Providers and gateways
    • Routing Domains
    • Routing Rules
    • Registration
  • Data Extensions
    • Web Widget
    • Dispositions
    • Call Records
    • Speed Dials
  • Deploying Contivio
    • Step 1 - Solution Build >
      • Create Queues
      • Create Screen-pops
      • Agent Setup
      • Setup the Call-flows >
        • Create and Upload Audio Prompts
        • Build the Hold Script
        • Build MainIVR Script
        • Build Voice-mail Script for Afterhours
      • Routing and Hours of Operation >
        • Holiday Routing Exceptions
    • Step 2 - Solution Audit >
      • Check Inbound IVR and Routing
      • Offline Number Routing
      • Handling Interactions
    • Step 3 - "Go-Live" and Monitor >
      • Continuous Monitoring

Advanced IVR Scripting

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